PayPal states up to 30 days.Ī refused shipment will be treated as a non-accepted return and any return costs will be deducted from any potential refund. PayPal: Depends on your PayPal original source of payment.Credit Cards: Typically 3-5 business days.Please remember once we issue your refund there may be a delay for these funds to show in your account as it can take some time for your bank or credit card company to process and post the refund. In cases where this is not possible, store credit will be issued. If approved, refunds on returns are only issued after the product has been received and processed. Refunds are in the original form of payment.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. As hard as we try, things may not always arrive as expected with that in mind, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. We don’t guarantee that we will receive your returned item.Unfortunately, not all purchases are going to be perfect. If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to:Ħ5 Dolson Ave Middletown New York US 10940 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If you need to exchange it for the same item, send us an email at and send your item to: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedĪny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. so please give us the adequate time to help you secure your product or funds from us. if its after, its already prepared and getting ready to be shipped out, and it Will take longer to find if not requested in time or get shipped out before you ask. Why? all orders get prepped on wed for friday shipments. please make sure to include the Order # in the subject line. you have until Wednesday of that week to request a refund directly to us through email. generally all new releases happen on friday. We can refund you at any point for any pre-order for any reason ( you ask / our inventory sold out ) 2 days prior to All official release dates for any items.
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